Ackers Institute of Management Limited ("Ackers," "we," "us," or "our") is committed to protecting the privacy of visitors to our website (www.ackers.co.ke) and clients who engage our training and consultancy services. This Privacy Policy explains how we collect, use, store, and protect your personal data, in accordance with Kenya's Data Protection Act, 2019.
1. Information We Collect
We may collect the following categories of personal data:
- Contact information — name, email address, phone number, organization, and postal address (e.g., submitted through our Contact page or "Request a Call Back" form)
- Training and consultancy inquiry details — information you provide about your organization's training or consultancy needs
- Newsletter subscription data — email address, if you subscribe to our updates
- Technical data — IP address, browser type, and device information collected automatically when you visit our website
- Cookies data — information collected via cookies to understand site usage (see Section 6)
2. How We Use Your Information
We use the personal data we collect to:
- Respond to inquiries and provide requested information about our training and consultancy services
- Schedule consultations, training sessions, and program registrations
- Send newsletters and updates, where you have opted in
- Improve our website, services, and content based on usage patterns
- Meet legal, regulatory, and tax compliance obligations (e.g., NITA reporting requirements, KRA obligations)
3. Legal Basis for Processing
We process your personal data on the following bases, in line with the Data Protection Act, 2019:
- Consent — where you have voluntarily provided information (e.g., newsletter sign-up, contact form)
- Contractual necessity — where processing is required to deliver a training or consultancy service you've engaged us for
- Legal obligation — where we are required to retain or report data under Kenyan law (e.g., tax, NITA compliance)
- Legitimate interest — where processing helps us operate and improve our services, provided this does not override your rights
4. How We Share Your Information
We do not sell your personal data. We may share information with:
- Service providers who support our operations (e.g., email delivery platforms, website hosting providers), under confidentiality obligations
- Regulatory or government bodies, where required by law (e.g., NITA, KRA, Office of the Data Protection Commissioner)
- Professional advisors (e.g., legal or audit partners), where necessary for compliance
We do not share client or website visitor data with third parties for marketing purposes without your consent.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law (e.g., tax and financial record-keeping obligations). Once data is no longer needed, it is securely deleted or anonymized.
6. Cookies
Our website may use cookies to improve user experience and understand how visitors interact with our site. You can control or disable cookies through your browser settings; note that disabling cookies may affect certain website functions.
7. Data Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under the Data Protection Act, 2019, you have the right to:
- Be informed of how your personal data is being used
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal retention requirements
- Object to or restrict certain processing of your data
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya, if you believe your data protection rights have been violated
To exercise any of these rights, contact us using the details in Section 10 below.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will indicate when changes were made. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, contact us at:
Ackers Institute of Management Limited
4th Floor, College House, University Way, Nairobi, Kenya
P.O. Box 75567–00200, Nairobi
📞 +254 721 827 030 | 0700 348 238
✉️ info@ackers.co.ke