Service Excellence Begins with Exceptional People. 🌟

Today, Dr. Anthony M. Irungu, PhD, Director and Senior Management Consultant at Ackers Institute of Management Limited, successfully facilitated the third Staff Capacity Building Programme for Jogoo DT SACCO Society Limited, focusing on Customer Care and Service Excellence: Delivering Exceptional Member Experiences.

As part of our ongoing three-month Organizational Development and Staff Capacity Building Programme, participants strengthened their competencies in creating a member-centric service culture, professional communication, emotional intelligence, complaint handling, service recovery, and building lasting member relationships. Through practical case studies, simulations, role plays, and action planning, staff developed actionable strategies to enhance member satisfaction, loyalty, and service excellence.

At Ackers, we believe that exceptional member experiences are created by empowered, skilled, and customer-focused employees. We are proud to partner with Jogoo DT SACCO Society Limited in building a culture of professionalism, accountability, and continuous organizational excellence.
Empowering People. Strengthening Institutions. Transforming Futures.